All trains of Baoji Chengdu Railway are out of service and speed limit operation of xi’an-chengdu high-speed railway

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on the 16th, the reporter learned from Chengdu station that all trains of Baoji Chengdu Railway were suspended due to the influence of rainstorm.

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in addition, affected by heavy rainfall, in order to ensure the safety of train operation, the railway department adopts speed limit operation for the trains of xi’an-cheng high-speed railway, causing some trains to be delayed to varying degrees. Remind passengers to pay attention to the change of train time at any time. For details, please refer to the station announcement or call 12306 Railway Customer Service Center for consultation. After the

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rainstorm, Mianyang train depot immediately started the emergency plan. In order to relieve the pressure of passenger detention caused by train delay, the waiting halls of all passenger handling stations in the management are open. Led announcement and broadcasting are used to publicize and explain to passengers, ticket windows are added, staff and Party members and League members service teams are dispatched to maintain order, and hot water, waiting guidance, and emotional comfort services are provided for passengers.

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in order to cope with the impact of the rainstorm on Baoji Chengdu Railway and Guangda railway, the whole staff of Mianyang Public Works section implemented grid management, set up 166 grid points, and carried out patrol inspection in the rain on more than 1000 km railway lines, and strictly prevented guarding against death, so as to ensure the first time to find water disasters and ensure the safe operation of passenger trains.

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launched the emergency plan

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Chengdu station and Chengdu East Railway Station

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special windows for late ticket refund were added. On the 16th, the reporter learned from Chengdu station that Chengdu station has started the emergency plan and made every effort to ensure transportation safety.

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Chengdu station and Chengdu east railway station have added special windows for late ticket refund, which is convenient for passengers to refund their tickets at the fastest time.

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passengers whose travel is hindered due to train stoppage, turn back and detour can go through refund procedures at any railway station in China within 30 days from the ticket departure date. 12306 users can directly handle the full price refund procedures through 12306 official website and railway 12306 mobile app without going to the station window.

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passengers who have printed reimbursement vouchers or purchased tickets in cash can refund their tickets on 12306 website or railway 12306app, return the reimbursement voucher or claim refund money at the station window within 180 days from the date of ticket departure; passengers who have passed the gate at the station and no longer take the train on the same day can go to the station to handle refund procedures within 30 days, without queuing up at the station on the same day.

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by Ye yanlincong, a red star journalist of Chengdu Commercial News: all trains of Baoji Chengdu Railway are out of service and speed limit operation of xi’an-chengdu high speed railway